Stud Health Technol Inform. 2025 Nov 12;333:40-45. doi: 10.3233/SHTI251573.
ABSTRACT
This study investigates the persistent underperformance of health information systems (HISs) in rural Indonesian mental healthcare, despite national digital health initiatives. Utilising a socio-technical systems theoretical lens, an eight-month exploratory qualitative study was conducted, involving focus groups, in-depth interviews with healthcare providers, community health workers, and residents, alongside a literature review. Thematic analysis identified three critical socio-technical misalignments hindering HIS effectiveness: severe data integration issues due to fragmented tools and lack of interoperability; significant resource constraints (technical, human, and budgetary), and pervasive cultural and social stigma, which impede help-seeking, data accuracy and holistic care delivery. The study concludes that these are not technological failures but systemic design breakdowns, and calls for a situated, multi-stakeholder approach to co-design context-sensitive, user-centred HISs that integrate informal work systems, thereby laying foundations for equitable mental healthcare in resource-limited environments.
PMID:41235490 | DOI:10.3233/SHTI251573
