BMC Health Serv Res. 2022 Dec 22;22(1):1568. doi: 10.1186/s12913-022-08930-2.
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PMID:36550550 | DOI:10.1186/s12913-022-08930-2
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A comparative study of positive and negative electronic word-of-mouth on the SERVQUAL scale during the COVID-19 epidemic – taking a regional teaching hospital in Taiwan as an example
