World Neurosurg. 2024 Oct 25:S1878-8750(24)01781-9. doi: 10.1016/j.wneu.2024.10.077. Online ahead of print.
ABSTRACT
BACKGROUND: This study explores the vital elements of patient satisfaction in hospital settings, with an emphasis on the aspects of service quality and patient-hospital interaction. It looks at how patients perceive several aspects of service quality, such as assurance, tangibility, empathy, responsiveness, and consistency.
METHODOLOGY: A descriptive cross-sectional study was conducted among 80 Neurosurgery in-patients at the Pakistan Institute of Medical Sciences (PIMS), using convenience sampling. Data collection was done after obtaining consent from each patient. A self-administered questionnaire was used to collect demographic data, and patient satisfaction with the outpatient clinic experience. Data were entered and analyzed in Statistical Package for the Social Sciences, version 25. A chi-square test was used to examine associations between outcome variables and factors related to patient satisfaction.
RESULTS: The majority of the patients were males, 46 (57.5%). The mean age of the patients was 48.73 ± 18.428 years. The waiting time at the hospital also varies, with 77.5% of patients experiencing 0-hour wait time, and the mean waiting time being 38.44 minutes. A positive correlation was found between the following variables: travel time in minutes (χ2 = 0.012, p > 0.05) ; gender (χ2 = 0.037, p < 0.05) ; and the number of hospital visits per month (χ2 = 0.016, p > 0.05) and patient interaction in a health care setting.
CONCLUSION: The study emphasizes the value of excellent patient-hospital interactions and the importance of communication, empathy, and trust-building in promoting these outcomes.
PMID:39490577 | DOI:10.1016/j.wneu.2024.10.077
